Vaccine Chat with Dr. Joy

Student Team

Collaborative UX & interaction design

Chloe Ma
UI design, Task board management, Visual assets

YuXiang Ren
Content research, Content writing, Project management, Visual assets

Willow Yang
Comparative analysis, Copy editing, Programming

Supervisor

Prof. Brendan Polley

Contributors

Dr. Shelley Wall

Class

MSC2006H

Summary

“Vaccine Chat with Dr. Joy” is a proof of concept prototype designed to simulate a natural conversation about COVID-19 vaccine concerns with a healthcare worker.

Purpose

This project leverages empathetic language, a variety of visuals, and accessible language to deliver an intuitive and comprehensive experience to bolster vaccine confidence. The goal is to address common questions about the COVID-19 vaccine at a high level and to give users curated resources for in-depth learning.

The overarching aim is to educate users rather than convince them to get the vaccine. An environment free of pressure and judgemental tones was created to avoid making users feel defensive about their pre-existing opinion. Online chatting is a ubiquitous function used by everyone regardless of age group and is thus a communication method relatively free of technology literacy barriers.